Customer Relations Representative - State Farm Agent Team Member
Full Time • Garland, TX
Responsive recruiter
Replies within 24 hours
Benefits:
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With six years of experience as a State Farm agent and another six as a team member before that, I bring more than a decade of industry knowledge to the table. My husband Jim and I share our home with our two beloved dogs, Asher and Niko, and we love spending our free time exploring the outdoors and going on adventures together. That same passion for connection carries into our office culture — we’re a friendly, growing team with a deep commitment to educating our customers and helping them feel confident in their coverage.
With six years of experience as a State Farm agent and another six as a team member before that, I bring more than a decade of industry knowledge to the table. My husband Jim and I share our home with our two beloved dogs, Asher and Niko, and we love spending our free time exploring the outdoors and going on adventures together. That same passion for connection carries into our office culture — we’re a friendly, growing team with a deep commitment to educating our customers and helping them feel confident in their coverage.
Our office currently has three team members, and we pride ourselves on creating a supportive environment where people can truly thrive. Perks include a flexible schedule, paid licensing, opportunities for advancement, and unique wellness benefits — my husband, a chiropractor, visits the office once a month to offer adjustments to the team.
We’re looking for outgoing, friendly individuals with a growth mindset who want to build meaningful relationships and grow their careers. If you’re excited about learning, helping people, and growing in a supportive and collaborative environment, this could be the perfect place for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Yesenia Alvarez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Garland, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none